Privacy Policy

1. Introduction

DirectAxess ("Company," "we," "our," or "us") respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard information when you visit directaxess.com (the "Site") or use our products and services (collectively, the "Services").

By accessing or using our Services, you agree to the terms of this Privacy Policy.

2. Information We Collect

2.1 Personal Information

• Name and business name
• Email address
• Phone number
• Billing and payment information
• Account credentials
• IP address and identifiers
• Communications with us

2.2 Usage and Technical Information

• Browser type and version
• Device and operating system
• Referring URLs
• Pages viewed and actions taken
• Date and time of access

2.3 Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to operate, secure, analyze, and improve the Site. Additional details are provided in Section 8.

3. How We Use Information

• Provide and maintain the Services
• Create and manage accounts
• Process payments and transactions
• Communicate service-related information
• Provide customer support
• Improve functionality and performance
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process personal data under the following legal bases:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests

5. TCPA & SMS Communications

5.1 Consent

By providing your phone number and opting in, you consent to receive calls and SMS/MMS messages from DirectAxess, including those sent using automated technology, in compliance with the Telephone Consumer Protection Act (TCPA).

5.2 Message Types

• Account and security notifications
• Service updates
• Transactional or informational messages
• Customer support communications

5.3 Opt-Out

You may opt out at any time by replying STOP to an SMS message or contacting us directly. Message and data rates may apply.

6. Sharing of Information

We do not sell personal information. We may share information with trusted third parties, including:

• Service providers and vendors
• Payment processors
• Communications providers
• Legal or regulatory authorities
• Successors in corporate transactions

7. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

8. Cookies Policy

8.1 Types of Cookies

• Strictly Necessary Cookies
• Analytics Cookies
• Functional Cookies

8.2 Managing Cookies

You can control or delete cookies through your browser settings. Disabling cookies may impact Site functionality.

9. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission or storage is completely secure.

10. Your Privacy Rights

10.1 GDPR Rights

• Access your personal data
• Request correction or deletion
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

10.2 California Privacy Rights (CCPA/CPRA)

California residents may request information regarding data collected and request deletion, subject to legal exceptions.

11. Children’s Privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

12. International Transfers

Your information may be transferred to and processed in the United States or other jurisdictions with different data protection laws.

13. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

DirectAxess
Email: support@directaxess.com
Website: https://www.directaxess.com